Need parts? Want to comply with social distancing guidelines? Learn how to look up and order parts for your machine in this recorded online seminar.

We'll teach you how to:

  • Access the system
  • Create an account
  • Search by serial number
  • Check parts availability
  • Get delivery options


Morning session with Erika Faieta

Erika Faieta, Product Support Marketing Manager, has been with Peterson for 12 years. She has experience in sales, service writing, corporate marketing, and ebusiness. She is dedicated to training our customers and product support representatives.

Afternoon session with Ryan Nelson

Ryan Nelson, e-Customer Support Representative, has 14 years of Caterpillar parts and service experience. He regularly trains and troubleshoots ebusiness platforms for construction professionals.


Would you like to know more or schedule a personal consultation? Contact Ryan Nelson at 503-679-0316 or

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